Privacy Policy

1. Introduction

Welcome to National Health Insurance Fund (NHIF). Your privacy is important to us. This Privacy Policy explains how we access, collect and use your personal and sensitive data.

2. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@nhif.or.tz
Address:

National Health Insurance Fund,
Head Office,
Tambukareli Street, Jakaya Kikwete Road,
P.O.Box 1437,
DODOMA,
TANZANIA.

3. Data Collection

Types of Data Collected:

Automatically Collected Data:

• Date and time of access
• Pages visited
• Browser or device type
• IP address
• Actions performed and success status

Feedback Data:

• Name and address
• Any additional information provided in feedback

4. Data Use

We use the collected data to:

• Measure the volume of requests for specific web pages
• Improve our services
• Respond to user needs and inquiries
• Monitor network traffic for security purposes

5. Data Sharing

We may share your data with:

• NHIF Employees: In the course of their official duties
• Legal Authorities: If required by law, such as government requests or court orders

6. Secure Data Handling

We employ software programs to monitor network traffic and identify unauthorized attempts to upload or change information. Email and feedback submissions are not encrypted, so sensitive information should be sent via postal mail.

7. Data Retention and Deletion

We retain your data only as long as necessary to fulfill the purposes outlined in this policy. While most communications are not retained permanently, they may become part of the NHIF's permanent record if they are scheduled for permanent retention.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and you will be notified via email or within the app.

9. How to Contact Us

If you have a question about the way your information is used in connection with this Service or about NHIF privacy policy and information practices, please send us a letter or an email.

Email: info@nhif.or.tz